Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Every hoodie is custom made for customers once ordered, refunds are not permitted. All sales are final. If the hoodie arrives damaged we require proof of purchase, proof of damage, and, if applicable, request for exchange or refund.

Please do not send your purchase back to the manufacturer unless you have a refund confirmation from us.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective, damaged, or the incorrect size. If you need to exchange it for the same item, send us an email at pmthenightmareclothing@gmail.com in order to begin the exchange policy.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at pmthenightmareclothing@gmail.com.

Sale items (if applicable)
All sales are final. no refunds or exchanges.

Shipping
To return your product, you should mail your product to:

 

TNC

2851 West 120th Street, #286,

Hawthorne California 90205,

United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.